Engineering
Designing voice agents that survive interruptions
Real callers talk over your agent, change their mind mid-sentence, and trail off. Here's how we handle barge-in without losing the thread of the conversation.
Bilal Sarwar
Product, urvo
Industry Notes
What we learned answering after-hours service calls
Home services businesses lose jobs at 8pm, not 8am. We looked at what callers actually ask when nobody is there to pick up, and what it takes to convert them.
Ali Rafay
GTM, urvo
Engineering
Latency budgets for natural conversation
Under 500ms feels like a conversation. Over a second feels like a hold queue. A walk through where the time actually goes, and which parts are worth optimising.
Bilal Sarwar and Ali Rafay
Product
Grounding agents in your own documents
An agent that invents a refund policy is worse than no agent. How grounding works in urvo, and what we do when the answer genuinely isn't in your knowledge base.
Bilal Sarwar
Product, urvo
Guides
How to write a prompt your agent will actually follow
Most prompt problems are procedure problems. A practical guide to turning an SOP your team already follows into instructions an agent holds to under pressure.
Bilal Sarwar
Product, urvo
Guides
Compliance-first outbound calling
Calling windows, consent, suppression lists, and disclosures — the checks that need to run before a dial, not after a complaint.
Ali Rafay
GTM, urvo
Product
Shipping the workflow builder
Branching, transfers, and mid-call actions without writing code. What we cut to keep it usable, and why deterministic steps sit alongside the model.
Bilal Sarwar
Product, urvo
Company
Why we build for solo operators and enterprises alike
Deployment support on every plan isn't generosity. It's the only way we learn what breaks, and it keeps the product honest at both ends of the market.
Ali Rafay
GTM, urvo
