Engineering
Designing voice agents that survive interruptions
Real callers talk over your agent, change their mind mid-sentence, and trail off. Here's how we handle barge-in without losing the thread of the conversation.
Bilal Sarwar
Product, urvo
Engineering
Real callers talk over your agent, change their mind mid-sentence, and trail off. Here's how we handle barge-in without losing the thread of the conversation.
Bilal Sarwar
Product, urvo
Engineering
Under 500ms feels like a conversation. Over a second feels like a hold queue. A walk through where the time actually goes, and which parts are worth optimising.
Bilal Sarwar and Ali Rafay
