AI Agents for Collections and Reminders

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Nudge upcoming and overdue balances before they age.

Trusted by leading enterprises

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  • Microsoft
  • Google
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  • Slack
  • Vonage
  • Zendesk
  • ElevenLabs

Automate collections without losing the human touch

Omnichannel AI-powered agents span the full collections journey — helping your team deliver better outcomes at lower cost, without compromising on quality or compliance.

Consistent, respectful tone

Every conversation follows an approved script — no bad days, no shortcuts.

Recover more, sooner

Reach every account on day one of arrears instead of triaging by size.

Audit-ready by default

Disclosures, consent, and outcomes captured in the transcript for every call.

Conversational agents for every collections workflow

Deploy AI-powered agents tailored to your team structure, customer type, and channel. No matter how specific the workflow.

  • Nudge upcoming and overdue balances before they age.

Collections & Reminders Agent

    Conversational agents for every kind of receivables team

    Serving lenders, utilities and telcos, healthcare billing, and subscription businesses.

    • Lenders and finance

      Reach borrowers before arrears build, take the payment, and log every promise made.

    • Utilities, telco, and public services

      Work large balance lists politely, at the hours people actually answer.

    • Billing and subscriptions

      Recover failed payments and expired cards without a single manual dial.

    Minutes of conversations every month

    Why teams pick urvo for collections & reminders

    Everything you need to run collections conversations in production — not a demo. Resolution rate, latency, and conversion are tracked per conversation from the first call.

    • Live in days, not quarters

      A forward-deployed engineer maps your workflows and ships your first agent.

    • Grounded in your data

      Answers come from your documents, CRM records, and policies — never invented.

    • Human handoff that works

      Warm transfers with full context, so nobody repeats themselves.

    One platform for every collections workflow

    Connect to your operating systems and deploy across all voice and digital channels. All from one platform.

    Collections & Reminders Agent / Main

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    Knowledge Base

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    • Comms Guidelines
    • Products & Services
    • Features & Capabilities
    • Collections Playbook
    • Troubleshooting
    • yourcompany.com/refund-policy
    • yourcompany.com/subscriptions
    • yourcompany.com/changelog

    What collections teams put agents on first

    Repetitive, sensitive, and heavily regulated — which is why the controls matter as much as the conversation.

    • Payment reminders

      Call ahead of and after a due date, with calling windows and contact frequency enforced before the dial.

    • Taking payment

      Collect on the call where your flow allows it, with the amount confirmed as a deterministic step.

    • Arrangements

      Agree a plan within the limits you have set, and write it back rather than leaving it in a call note.

    • Disclosures and consent

      Deliver the required script every time, early, and keep it auditable per call.

    • Broken-promise follow-up

      Pick up the arrangements that lapsed, which is where most recoverable balance sits.

    • Dispute capture

      Recognise a dispute, stop collecting, and route it to a person with what was said attached.

    Getting started

    Launch on the web

    Build a custom, no-code collections agent in minutes via our web console — upload criteria, rules, and SOPs.

    Sign up
    Collections & Reminders Agent
    1. I got a reminder about invoice 4182?
    2. It's two weeks overdue. I can take it now or split it over three months.
    3. Split it, please.
    4. Set up — first payment on the 1st. The schedule's in your email.

    Build with Solaris

    Describe the collections agent you want and Solaris drafts the workflow, wires up the tools, and sets the guardrails for you to review.

    Try Solaris

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    Frequently asked questions

    Calling windows, mandatory disclosures, and dispute handling are enforced, with TCPA and FDCPA considerations built in.

    Build with Solaris