AI Agents for Hospitality

Answer every reservation call, handle changes and guest questions, and keep your team on the floor instead of on hold.

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Automate guest service without losing the human touch

Omnichannel AI-powered agents span the full guest service journey — helping your team deliver better outcomes at lower cost, without compromising on quality or compliance.

Never miss a booking

Reservations captured during the dinner rush, on holidays, and after hours.

Upsell naturally

Agents offer upgrades, add-ons, and packages in the flow of conversation.

Consistent guest experience

Every property answers the same way, in the guest's own language.

Conversational agents for every guest service workflow

Deploy AI-powered agents tailored to your team structure, customer type, and channel. No matter how specific the workflow.

  • Take bookings straight into your PMS or booking engine.

Hospitality Agent

    Conversational agents for every kind of hospitality operator

    Serving hotels and groups, restaurants, venues, and short-stay operators.

    • Hotels and groups

      Take reservations, answer property questions, and handle changes in any language a guest calls in.

    • Restaurants and venues

      Cover the phone right through service, manage the book, and confirm the large parties.

    • Short-stay and vacation rentals

      Handle check-in questions and turnover coordination across every listing you run.

    Minutes of conversations every month

    Why teams pick urvo for hospitality

    Everything you need to run guest service conversations in production — not a demo. Resolution rate, latency, and conversion are tracked per conversation from the first call.

    • Live in days, not quarters

      A forward-deployed engineer maps your workflows and ships your first agent.

    • Grounded in your data

      Answers come from your documents, CRM records, and policies — never invented.

    • Human handoff that works

      Warm transfers with full context, so nobody repeats themselves.

    One platform for every guest service workflow

    Connect to your operating systems and deploy across all voice and digital channels. All from one platform.

    Hospitality Agent / Main

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    AgentTicketsProceduresKnowledgeAnalyticsWidgetSecurityAdvanced

    Knowledge Base

    Add document

    Search Knowledge Base...

    • Comms Guidelines
    • Products & Services
    • Features & Capabilities
    • Guest service Playbook
    • Troubleshooting
    • yourcompany.com/refund-policy
    • yourcompany.com/subscriptions
    • yourcompany.com/changelog

    What hospitality teams put agents on first

    Guest calls do not queue politely, and the front desk is usually dealing with someone standing in front of it.

    • Reservations

      Take a booking against live availability and rates, including the questions that come before it.

    • Changes and cancellations

      Move dates, adjust a party size, or cancel within policy, and release the room straight away.

    • In-stay requests

      Handle late checkout, housekeeping, and maintenance requests without tying up the desk.

    • Restaurant bookings

      Take covers for the restaurant and pass dietary requirements through to the kitchen.

    • Local questions

      Answer the directions, parking, and what-is-nearby calls that never reach a system of record.

    • Billing queries

      Explain a folio line from the record and route a genuine dispute to a manager with the detail attached.

    Getting started

    Launch on the web

    Build a custom, no-code guest service agent in minutes via our web console — upload criteria, rules, and SOPs.

    Sign up
    Hospitality Agent
    1. Can I check in early on Friday?
    2. Your room is free from 1pm. I've noted an early arrival.
    3. Perfect, thank you.
    4. You're all set — your key will be in the app on the day.

    Build with Solaris

    Describe the guest service agent you want and Solaris drafts the workflow, wires up the tools, and sets the guardrails for you to review.

    Try Solaris

    Built for your industry

    Frequently asked questions

    Yes — availability and reservations sync with major PMS and booking platforms.

    Build with Solaris