AI Agents for Healthcare

Reduce hold times and no-shows with agents that schedule appointments, run intake, and answer routine patient questions with care and privacy.

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Automate patient access without losing the human touch

Omnichannel AI-powered agents span the full patient access journey — helping your team deliver better outcomes at lower cost, without compromising on quality or compliance.

Clear the phone queue

Routine scheduling and refill questions resolved instantly so staff can focus on the front desk.

Fewer no-shows

Reminder and confirmation calls that reschedule on the spot instead of leaving voicemail.

Privacy by design

PHI handling, retention, and access controls configured per workspace with HIPAA considerations built in.

Conversational agents for every patient access workflow

Deploy AI-powered agents tailored to your team structure, customer type, and channel. No matter how specific the workflow.

  • Book, move, and confirm visits against live provider availability.

Healthcare Agent

    Conversational agents for every kind of care provider

    Serving clinics, dental and specialty practices, multi-site provider groups, and telehealth.

    • Clinics and practices

      Book, move, and cancel appointments, answer coverage questions, and triage anything clinical to your staff.

    • Multi-site provider groups

      One patient-access layer across every site, following the same protocol at each of them.

    • Telehealth and digital care

      Intake, eligibility checks, and follow-up reminders around the clock, in the patient's own language.

    Minutes of conversations every month

    Why teams pick urvo for healthcare

    Everything you need to run patient access conversations in production — not a demo. Resolution rate, latency, and conversion are tracked per conversation from the first call.

    • Live in days, not quarters

      A forward-deployed engineer maps your workflows and ships your first agent.

    • Grounded in your data

      Answers come from your documents, CRM records, and policies — never invented.

    • Human handoff that works

      Warm transfers with full context, so nobody repeats themselves.

    One platform for every patient access workflow

    Connect to your operating systems and deploy across all voice and digital channels. All from one platform.

    Healthcare Agent / Main

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    Knowledge Base

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    • Comms Guidelines
    • Products & Services
    • Features & Capabilities
    • Patient access Playbook
    • Troubleshooting
    • yourcompany.com/refund-policy
    • yourcompany.com/subscriptions
    • yourcompany.com/changelog

    What patient access teams put agents on first

    High-volume, procedural calls where the alternative is a hold queue — and where getting it wrong is not an option.

    • Appointment scheduling

      Book against real clinic availability, with the right appointment type and length for the reason given.

    • Rescheduling and cancellations

      Move an appointment in one call and release the slot, which is where most of the recovered capacity comes from.

    • Refill requests

      Take a repeat prescription request, check it against the record, and queue it for the prescriber.

    • Pre-visit intake

      Collect the forms, insurance details, and preparation instructions ahead of the day rather than in reception.

    • Billing questions

      Explain a statement from the record, and hand anything disputed to a person with the context attached.

    • Post-visit follow-up

      Check in after a procedure, confirm instructions were understood, and flag anything that needs a clinician.

    Getting started

    Launch on the web

    Build a custom, no-code patient access agent in minutes via our web console — upload criteria, rules, and SOPs.

    Sign up
    Healthcare Agent
    1. I need to move my appointment on Thursday.
    2. Of course. Dr Patel has Tuesday at 9 or Wednesday at 10:30.
    3. Tuesday at nine, please.
    4. Moved to Tuesday at 9. A confirmation text is on its way.

    Build with Solaris

    Describe the patient access agent you want and Solaris drafts the workflow, wires up the tools, and sets the guardrails for you to review.

    Try Solaris

    Built for your industry

    Frequently asked questions

    Yes — the platform is architected with HIPAA considerations, BAAs available, and configurable PHI retention.

    Build with Solaris