AI Agents for Customer Support

Talk to SalesCreate your agent

Resolve account inquiries, product questions, and service issues across voice and chat, with context pulled from your CRM and helpdesk.

Trusted by leading enterprises

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  • Microsoft
  • Google
  • AWS
  • NVIDIA
  • Twilio
  • HubSpot
  • Salesforce
  • Intercom
  • Anthropic
  • Shopify
  • Slack
  • Vonage
  • Zendesk
  • ElevenLabs

Automate support without losing the human touch

Omnichannel AI-powered agents span the full support journey — helping your team deliver better outcomes at lower cost, without compromising on quality or compliance.

Resolve routine queries instantly

Order tracking, billing, and account issues handled in seconds, lowering cost per resolution.

Free up human agents

Your team focuses on high-value conversations that need empathy, strategy, or judgement.

Meet compliance requirements

Zero-retention modes, encryption in transit and at rest, and full auditability.

Conversational agents for every support workflow

Deploy AI-powered agents tailored to your team structure, customer type, and channel. No matter how specific the workflow.

  • Resolve account inquiries, product questions, and service issues across voice and chat, with context pulled from your CRM and helpdesk.

Customer Support Agent

    Conversational agents for every kind of support team

    Serving in-house help desks, outsourcers, e-commerce operations, and subscription businesses.

    • In-house help desks

      Resolve tier-one volume end to end and hand everything else over with the full context attached.

    • Outsourcers and BPOs

      Add capacity per client without hiring against it, in every language that client needs.

    • E-commerce and subscriptions

      Order status, returns, and billing questions answered the moment they're asked.

    Minutes of conversations every month

    Why teams pick urvo for customer support

    Everything you need to run support conversations in production — not a demo. Resolution rate, latency, and conversion are tracked per conversation from the first call.

    • Live in days, not quarters

      A forward-deployed engineer maps your workflows and ships your first agent.

    • Grounded in your data

      Answers come from your documents, CRM records, and policies — never invented.

    • Human handoff that works

      Warm transfers with full context, so nobody repeats themselves.

    One platform for every support workflow

    Connect to your operating systems and deploy across all voice and digital channels. All from one platform.

    Customer Support Agent / Main

    Publish
    AgentTicketsProceduresKnowledgeAnalyticsWidgetSecurityAdvanced

    Knowledge Base

    Add document

    Search Knowledge Base...

    • Comms Guidelines
    • Products & Services
    • Features & Capabilities
    • Support Playbook
    • Troubleshooting
    • yourcompany.com/refund-policy
    • yourcompany.com/subscriptions
    • yourcompany.com/changelog

    What support teams put agents on first

    The contacts that are high in volume and low in variation — and the ones that arrive when nobody is rostered.

    • Tier-one resolution

      Answer the repeat questions end to end, from your own documentation, without opening a ticket.

    • Account and order lookups

      Find the record, read back what it says, and act on it where the flow allows.

    • Status chasing

      Handle the where-is-it call, which is pure volume and almost never needs a person.

    • Returns and refunds

      Take the request, check it against policy, and start the process or explain why it doesn't qualify.

    • Escalation with context

      Hand off warm, with the transcript and the fields already collected, so nobody repeats themselves.

    • Out-of-hours cover

      Keep the line answered overnight and at weekends instead of pointing it at a voicemail box.

    Getting started

    Launch on the web

    Build a custom, no-code support agent in minutes via our web console — upload criteria, rules, and SOPs.

    Sign up
    Customer Support Agent
    1. I can't get into my account.
    2. The login locked after three attempts. Shall I send a reset link?
    3. Yes please.
    4. Sent to the address on file. The link works for the next hour.

    Build with Solaris

    Describe the support agent you want and Solaris drafts the workflow, wires up the tools, and sets the guardrails for you to review.

    Try Solaris

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    Frequently asked questions

    Teams typically automate 50-70% of routine contacts within the first quarter, depending on knowledge coverage.

    Build with Solaris