AI agents that answer every inbound call
Clinics, practices, and offices: every caller greeted, triaged, and booked onto the right diary without anyone leaving the desk.
Every call answered, every handoff earned
urvo decides what to do with each inbound call in the moment, resolve it outright, pass it to a human with context, or capture the details and call back. You set the rules once and the agent follows them on every ring.
- Resolve on the call
- Warm transfer
- Capture and call back
Resolve on the call
Key points- Answers only from your documents
- Writes back to your CRM and calendar
- No hold music, no queue
- Runs nights and weekends
How it helps: Clears the routine majority of your inbound volume so your team only picks up what genuinely needs them.
Inbound calls
Watch a live call arrive, get qualified, and land in the right place.
Inbound calls
Integrations with 80+ softwares
Explore integrations
Create your inbound agent
One place for the whole arc. Connect your data and set the rules, rehearse against real calls, ship to every channel at once, then keep tuning from what actually happened on the line.
Instructions
You are an AI agent helping customers with inquiries and requests. Represent the company by providing friendly, efficient service...
Branding
Procedure
- 1.Greet customer, ask about return.
- 2.Request order number or email.
- 3.Use lookup_order for details.
- 4.Confirm the customer's return.
- 5.Send the label and log the case.
Model
Guardrails
Avoid promising upcoming features or availability. Don't handle refunds; direct users to billing support or a human agent. Explain that coverage varies by state and we only have coverage in...
Actions
- Get invoices
- Get slots
- Retrieve products
Everything an agent needs, in one platform
Explore other features
Inbound is one surface. The same agent, knowledge, and tools carry across everything else urvo does.
Inbound questions, answered
Most teams are live within a few days. Connecting a number and attaching your documents takes under an hour; the rest of the time goes into testing against your real calls so the first customer to ring gets a good experience.
