What we shipped

Everything the last six months put in your hands, Solaris now does on your behalf. Tell it what you need in a sentence — an after-hours receptionist for three clinics, an outbound follow-up campaign for last quarter's dead leads — and it stands the whole thing up: the agent, the knowledge base, the tools, the integrations, the workflow, the numbers. Then it stays on as the assistant that runs it.

This is the part that usually takes a forward-deployed engineer a fortnight. Solaris does it while you're still describing it.

• Builds and configures agents, knowledge bases, tools, integrations, and workflows from a single instruction
• Buys and attaches numbers, then deploys across voice, chat, SMS, and WhatsApp
• Answers questions about live performance — resolution rate, bookings made, where callers drop — in plain language
• Modifies, pauses, and removes anything it created on the same instruction it built it with
• Every action it takes is logged against your workspace, so nothing happens you can't see

Prompts are a terrible place to hide business logic. Workflows move it onto a canvas: drag the steps a conversation should follow, attach the tools that do the work, and set the conditions that move a caller between them. Seven hundred and fifty nodes and counting, which means the answer to "can it do X mid-call" is now almost always yes.

• 750+ nodes covering branching, loops, parallel paths, tool calls, data capture, and transfers
• Deterministic gates for the steps you can't leave to model judgment — identity checks, payment confirmation, transfer approval
• Versioning and one-click rollback, so shipping a change to a live flow isn't a leap of faith
• A template library to start from, rather than a blank canvas
• Every branch a caller took is recorded on the conversation for later review

An agent is only as good as the systems behind it. Integrations wire urvo into the stack you already run — CRM, scheduling, ticketing, telephony, commerce, messaging, project management, field operations — so agents read live records mid-sentence and write the outcome back before the caller hangs up.

No migration, no data warehouse project. Authorise the account, choose what the agent may touch, and it's live.

• Forty connectors across ten categories, with setup guides for the ones teams reach for first
• Reads live data to ground what the agent says — availability, order status, account history
• Writes back afterwards: notes, transcripts, outcomes, new and updated records
• Scoped through each tool's own authorisation flow — you pick the objects and fields, everything else is invisible to the agent
• Automation connectors reach thousands more apps, and any HTTP endpoint can be attached as a tool

Answering the phone was half the job. Outbound is the other half: the follow-ups nobody gets round to, the dead leads sitting in the CRM, the renewals that lapse because no one called. Point a campaign at a list, tell the agent what a good outcome looks like, and it works the whole thing — at a cost per dial no team can match.

• Campaign dialing with retry schedules, so a no-answer isn't a dead record
• Automatic voicemail detection with configurable drop messages
• Local calling windows resolved from each recipient's time zone
• Live warm transfer the moment a caller is worth a human's time, with a spoken summary handed over
• Per-campaign frequency caps, and every outcome written back to your CRM

Voice AI has been sold on vibes for years — a demo that sounds good and a hope that it holds up at volume. Analytics ends that. Every conversation is measured against the outcome you actually care about, and the numbers sit next to the transcript that produced them.

• Resolution and containment rates per agent, per workflow, and per channel
• Latency percentiles rather than an average, so the slow tail is visible instead of hidden
• Sentiment and escalation triggers surfaced on the conversations where they fired
• The full funnel — dialled, connected, qualified, booked — with drop-off at every step
• Cost per resolved call, and exports and webhooks for anything you'd rather chart yourself

Every other platform hands you an agent and a shrug about how it gets on the phone. Telephony is now part of urvo: provision a number in minutes, or bring the ones you already own and keep your carrier exactly as it is. The agent answers on it the same afternoon.

• Provision local and toll-free numbers in your workspace, or port existing ones across
• Bring your own carrier over SIP and keep your current routing rules untouched
• Call forwarding and overflow to any number or team, with rules per agent — after hours, on overflow, or when the caller asks
• Whole IVR trees replaced by one agent that just asks what the caller needs
• Recording and transcription per call, with retention you control

Today urvo is open. Not a waitlist, not a pilot programme: a platform you can sign into and have an agent answering real calls before lunch.

One agent definition, running wherever your customers reach you. It speaks like a person, it interrupts and recovers like a person, and it answers from your documents rather than from whatever it happens to have absorbed. Everything after this entry is us making it faster, deeper, and harder to say no to.

• One agent definition across voice, web chat, SMS, and WhatsApp — build it once, deploy it everywhere
• One transcript per customer across every channel, so a chat can pick up where a call ended
• Sub-500ms responses, which is the difference between a conversation and a walkie-talkie exchange
• Native-quality speech in every language we support, switched mid-call when the caller switches
• Grounded in your own documents, CRM records, and policies — answers are retrieved, never invented
• Warm transfer to a human with the full context attached, so nobody repeats themselves