Product
Grounding agents in your own documents
An agent that invents a refund policy is worse than no agent. How grounding works in urvo, and what we do when the answer genuinely isn't in your knowledge base.
Every answer an agent gives a customer is a statement your business is accountable for. That sets a hard requirement: answers come from your material, or the agent doesn't give them.
Retrieval before generation
When a caller asks a question, the agent retrieves the relevant passages from your uploaded documents, help center, and policy pages, then answers from those passages only. The source is attached to the transcript so you can audit any answer after the fact.
The honest fallback
When retrieval comes back empty, the correct behaviour is not a plausible guess. The agent says it doesn't have that information and offers a handoff to someone who does.
Teams consistently underestimate how much trust this buys. Callers forgive "let me get someone who can answer that" far more readily than a confident wrong answer.
