My agent isn't answering calls
The usual causes when a number rings out or goes to a dead line.
Work through these in order — the first two cover most cases.
Checks
- Confirm the agent is published, not left as a draft.
- Check the number is assigned to this agent and shows as active in Phone numbers.
- Confirm inbound is enabled on the number.
- Check whether your workspace has run out of minutes for the period.
- Open the agent's recent conversations for a sync or tool error.
Still stuck?
Contact support with the number and an approximate time of a failed call and we can trace it.
