My agent gives wrong or vague answers
Usually a grounding problem rather than an instruction problem.
When an answer is wrong, check what the agent had available before changing the instructions.
Checks
- Open the conversation and look at which knowledge sources were retrieved.
- If nothing relevant was retrieved, the answer wasn't in your sources — add it.
- If the right passage was retrieved but ignored, tighten the instruction that governs that topic.
- Add an explicit escalation rule so the agent hands off instead of guessing.
