Upload knowledge sources
Ground answers in your own documents, help center, and policies.
Agents answer from what you give them. Anything not in a knowledge source is something the agent will decline to answer rather than guess at.
Steps
- Open Knowledge and select Add source.
- Upload files or enter a URL to crawl.
- Wait for indexing to finish — larger sources take longer.
- Attach the source to one or more agents.
Good to know
- Per-source hit rates on the Sources tab show which documents actually get used.
- Re-uploading a file replaces the previous version and reindexes it.
