Branch a workflow on caller input
Send callers down different paths based on what they say or what your systems return.
A branch evaluates a condition and routes the call down one of several paths. Conditions can read anything the agent has collected or any value a tool returned.
Steps
- Add a Branch step where the paths diverge.
- Write one condition per path, ordered — the first match wins.
- Add a default path for anything that matches nothing.
